Refund policy

Return & Exchange Policy

All extensions come sealed in a clear plastic bag. Once opened, the hair cannot be r exchanged for any reason. This is according to Regulated Hygiene Laws, hair extension exchanges and returns must have the seal intact and not broke, no exceptions can be made. Our packaging is clear and you can see the color without needing to open it. Absolutely no exchanges of opened packages are possible.

We will gladly accept any exchanges within the 7-day purchase period, provided the item has not been used or opened. All exchanges are required to meet the exchange standards. Exchange requests must be made within the 7 days of delivery. Each pack of hair has a plastic bag which is sealed, once opened the hair may not be exchanged. No exceptions. Per hygiene laws and for sanitary purposes, we cannot accept exchanges on hair that has been used or opened because it is a real human hair product. The customer is responsible for courier fees and will be charged R68.00. All items must be exchanged in their original packaging. QueenB Hair Extensions assumes no responsibility for merchandise damaged or loss by carrier handling the exchanged merchandise. Your 7-day exchange policy begins from the day your order is delivered. Allow up to 1 week for the credit to appear on your statement.

QueenB Hair Extensions offers no cash refunds on any products.

PAYMENT
All major Credit and Debit Cards and Bitcoin are all acceptable methods of payment. Our Terms are payment in full prior to shipment of any products. All goods remain the property of the Company until paid for in full.

Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
prior notice. At the event of when a product is sold out, QueenB Hair Extensions has the right to cancel the order and refund any amount paid in the best way. QueenB Hair Extensions shall also notify the customer of equivalent replacement products if available.

Please send all inquiries to nas@queenbhairextentionsco.za

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Refund policy